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Your privacy is how we build trust

When you open an account at menara 3388 and deposit through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process your…

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menara 3388 Your privacy is how we build trust
CONTACT US FOR DATA REQUESTS

How to reach us about your privacy

We respond to privacy requests and data-access inquiries from Monday to Sunday, 09:00 to 23:00 Indonesia time.

Live Chat Open the support widget in your account lobby or on the menara 3388 home page. Live Chat responds during support hours and can escalate privacy requests to our data team immediately.
Email Support Send your privacy request to our support email address with your account username and registered phone number. We confirm receipt and respond with next steps within one business day.
In-Account Settings Navigate to Account Settings > Privacy & Data on mobile or desktop. Request a data export, view your stored information, or manage communication preferences directly from your wallet.
HOW WE KEEP YOU SAFE

Data security and your account rights

menara 3388 encrypts all data in transit and at rest, so your payment details and account information stay confidential. Our servers are located in secure data centres with restricted access.

Encryption & Storage

All deposits via DANA, OVO, GoPay or QRIS are encrypted before storage. Account credentials and payment confirmations are held on isolated, firewalled servers with automatic backup.

Account Monitoring

We scan for unusual login locations, bulk transactions and linked-account patterns. If suspicious activity is detected, your account is flagged for review and you are notified via email.

No Third-Party Sales

Your name, phone number, email and transaction history are never shared with external marketers, data brokers or advertisers. We use your data only to run your account and meet legal reporting requirements.

Cookies & Tracking

menara 3388 uses session cookies to keep you logged in and analytical cookies to see how you use the lobby. You can adjust cookie settings in your browser; refusing non-essential cookies may limit some features.

Data Retention

We keep your account data while your account is active. After closure, we retain records for the period required by local law to resolve disputes and meet anti-money-laundering obligations, then delete permanently.

Your Rights & Requests

You can request a copy of your data, correct inaccuracies, or ask for deletion where local law permits. Submit requests via Live Chat or in-account settings; we respond within ten business days.

Privacy questions answered

We collect your full name, email address, phone number, date of birth and a copy of your identity document (national ID or passport) to verify your age and prevent fraud. We also record your IP address and device details each time you log in. This information is required to set up your account and process deposits via DANA, OVO, GoPay or QRIS.

No. When you deposit through DANA, OVO, GoPay or QRIS, you enter your payment details directly with the payment provider, not with menara 3388. We receive only a transaction confirmation; we never store your card numbers, PINs or bank credentials. Your wallet balance is updated securely once the payment provider confirms the transfer.

We retain your account data for the period required by local law to settle disputes, process final withdrawals and meet anti-money-laundering regulations, typically up to seven years. After that period, your personal information is deleted permanently. You can request early deletion where local law permits by contacting our support team.

Yes. Go to Account Settings > Privacy & Data on your account, or contact our Live Chat team and request a data export. We verify your identity first, then send you a file containing your registered name, email, phone number, deposit history, and game account activity. The export arrives within ten business days.

Only menara 3388 staff with a direct need to support your account can view your information—our customer support team, account security team, and fraud prevention department. We do not share your data with external advertisers, marketing companies or data brokers. Access is logged and monitored for compliance.

Contact our Live Chat team immediately with the date, time and details of the suspicious activity. We will verify your identity, review your account logs, and secure your session. If unauthorized access is confirmed, we will reset your password and investigate. You can also enable two-factor authentication in Account Settings for extra protection.

We use session cookies to keep you logged in and analytical cookies to understand how you use the lobby and which games are accessed most. You can disable cookies in your browser settings, but this may limit login speed and some features. We do not use cookies to track you across other websites; our tracking is confined to the menara 3388 platform.

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